Everyone has their own responsibilities
‘As Duty Officer of the Public Care department, I have command of the municipal processes during a major disaster. Then the municipality is responsible for providing care services to the population. For instance, I arrange the first reception service for residents and facilitate communication with the press and the public. The Salvage coordinator’s task is closely linked to our task. Salvage arranges accommodation until the first working day and can tell about the role of the insurance company during an information meeting. Salvage also ensures that the damage will be passed on to the insurance company. That is why it is very important that we should know each other and work together. We do our work, based on the awareness of our own responsibilities, and often join forces during situations which involve many (fire) victims.’
Salvage is always on the scene
‘As a Salvage coordinator, I am practically always called in when there is a fire, with fire victims being distressed. On behalf of the joint insurers, I am responsible for giving first aid to their customers. I will do that by paying attention to what has happened to them, by taking action in order to achieve damage limitation, and by advising all parties concerned about further steps that need to be taken. We provide assistance to all fire victims – also to those who are not insured.
An insurance company wants to be informed about the damage as quickly as possible, so that there will be a fast and correct settlement of the claim. That is why I note down who the fire victim is, how he can be contacted and which actions have been taken by me to prevent the damage from increasing even further.’