First aid after a fire

Salvage guarantees first aid and assistance to victims after a fire. We do our utmost to stabilize the situation that is usually chaotic after a fire as much as we can, and to assist you in a way that is most agreeable to you. We do this on behalf of the joint insurers.

First aid after a fire

We focus on three aspects in our work:

 

icon-stap-aandacht ATTENTION: we provide first aid and assistance>

The Salvage coordinator takes immediate care of the fire victims, puts their minds at rest and supports them during this stressful and chaotic experience. He assists them with everything that needs to be arranged as much as he can, and listens to all their experiences.

icon-stap-actie ACTION: we are striving for damage limitation

The Salvage coordinator assesses the situation on the scene and creates stability by taking measures that prevent more distress and damage. Depending on the scale of damage, he calls in a certified calamity relief company that takes care of, for instance, draining off the water, boarding up windows and doors, removing the smell of fire or securing valuable items. If necessary, he also organizes temporary accommodation.

icon-stap-advies ADVICE: we advise all parties concerned

The Salvage coordinator asks for insurance details and informs our Salvage emergency centre. They report the damage to the insurer concerned, who will initiate the claim settlement.

The Salvage coordinator will also advise the fire victims about steps that need to be taken once he has left, such as contacting the landlord, the energy company or the fitter, informing the insurance broker and making an inventory of all damaged items.

By being on the scene, the Salvage coordinator is often the expert contact for the authorities.