Help victims quickly

Salvage supports victims of fire, lightning strikes and explosions. Fast, and in a practical and professional way. We have a national network that consists of about 140 coordinators who are able to act twenty-four hours a day, 7 days a week. We are called in by the fire officer. You- as the responsible Duty Officer of the Public Care department- may call us in through our emergency centre as well, day and night.

A lot of experience

We work in an experienced, down-to-earth and controlled way; that is the reason why people experience us as a pleasant partner in a turbulent situation. Our Salvage coordinators have a lot of working experience; the majority have been working for the Foundation for years. Every year we give assistance to 6200 victims who had material damage caused by fire. Since the start of the Foundation in 1986, Salvage has been put into action at more than 100.000 fires and provided assistance to a multitude of victims.

Why would you call us in?

In case of calamities, we support your task organization by:

  • Paying attention to fire victims and their practical problems

    After a calamity, victims would like to relax a bit, share their experiences with fellow victims and be informed about what else needs to be done. This first reception service has often been arranged by you already. When we arrive on the scene, it is important that we should know who those victims are. We need this information in order to report the claim to the insurance company and for further proceedings. Therefore it is important that victims should be registered. Name, street name and mobile phone number will then do.
    When it becomes apparent that victims cannot return to their homes, we try to find a solution, for instance a hotel, for those who cannot go elsewhere. Salvage is able to arrange that until the first working day and will also pay the expenses. Everything that is organized by you, will be at the municipality’s expense. Cooperation and consultation are therefore essential. Salvage does not pay any contribution to the costs of the reception service.

  • Taking actions in order to ensure damage limitation

    Acting under the authority of the insurers, Salvage puts effort into limiting damage caused to buildings and its contents as much as possible. In case of business properties, the continuity of the business is important as well. Extended closure often means the end of a business. In order to prevent this, rapid actions are needed. Measures such as boarding up, removing water/ bad smells and the clearing of fire debris are quite common. In the event of crisis situations, we will do this in close cooperation with the municipality. Is it necessary and possible to take the victims’ valuable possessions out of the house? Should there be a chloride-analysis inside the business? Salvage initiates it all.

  • Giving advice to all parties concerned

    In most cases, the Salvage coordinator is the first person to be the representative of the insurance companies on the scene of the incident. Because of this, he gets a fast and objective insight into the situation, so that the claim settlement can be initiated quickly. In order to be able to inform the right insurance companies, he always registers the names of the victims whom he has provided assistance to. He reports his findings to the Salvage emergency centre that will subsequently inform all the insurance companies concerned. This will speed up decisions on measures that need to be taken and on substantial costs.

When do you call us in?

It takes an hour for our Salvage coordinator to arrive on the scene. You will mostly be there earlier and it is therefore your responsibility to take care of the victims. Your presence is often a sign for the person in command of CoPI: (Coordination Location of Incident- this is a temporary location near a large-scale incident, for instance an office or mobile unit, where the coordination of an operational team takes place) or ROT: (Regional Operational Team -in case of a large-scale incident, this team monitors and advises all parties involved in an incident) that victims are being taken care of. Then one does not automatically think of calling in Salvage. This puts us at a disadvantage and complicates the discussion about costs. That is why you should always ask whether Salvage has already been called in or you could call our emergency centre to make the request.

Your responsibility, our know-how

Because of the Law on Safety Regions, you will have to deal with new responsibilities. We used to fulfil part of the tasks of Public Care. It goes without saying that we have substantial know-how and experience. You may have free use of this by contacting us.